Order from Randakk’s cancelled

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pidjones
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Re: Order from Randakk’s cancelled

#16

Post by pidjones »

Great that this worked out. I would hate to see another major vendor failing.
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Re: Order from Randakk’s cancelled

#17

Post by Whiskerfish »

Ok Randall was able to get in touch with the appropriate folks down there. The action you saw on your statement was not a debit but an authorization for the amount. The debit does not go through until the parts are shipped. The way your payment was processed did trip the fraud alert and that takes time to clear. Russ the GM was in fact out on vacation this week so it took a bit longer to process. The IT guy and the Managing Partner are both in the loop now. Earthwing I will send you a PM with the email chain explaining all the details.
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Re: Order from Randakk’s cancelled

#18

Post by Rat »

Good work Boss, they should be paying you as customer relations saviour …

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Re: Order from Randakk’s cancelled

#19

Post by Earthwing »

Whiskerfish wrote: Sat Jul 30, 2022 7:31 pm Good to hear. They have always been a stand up business. I am sure the communications failure is just a matter of being too busy but that is part of the job. Glad to hear it is working out action1 action1 action1
Thank you again everyone!
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